Author name: BartonDunant

Active Assailant Attacks: Concealment

Now is the time to figure out the second-best places to conceal yourself or use concealment features to hide from an active assailant threat at your location. True, we understand this is not something you really want to have to think about – but just as we recommend to always figure out two different exits from every place you go, you should have a plan for where you would go if you had to run and/or hide as part of of the “Run, Hide, Fight” actions associated with a Lockdown or other incident where you need to protect yourself from harm.

Think of an active assailant (active shooter) like you would a radioactive bomb – you want to get away from it as quickly as possible – increasing the distance between you and the threat. And when you cannot, you will want to use shielding to help protect you, until you can get away.

The best option is to not be there (evacuate!) at all, but sometimes there is not enough time or distance between you and the threat for this to work – so you have to consider hiding (also known as shielding). If you have to hide from a threat, the better option is locations that provide Cover. Cover has physical protective properties that concealment does not.


Having a full cinderblock wall between you and the threat is a form of Cover. Having just a curtain – or even a drywall wall or fabric partition of a cubicle is only Concealment.

Adding Distance, Cover and Concealment to provide safety

https://www.fbi.gov/file-repository/active-shooter-guide-for-businesses-march-2018.pdf

What is key about Concealment is that it provides only some protection against the attacker, as long as they cannot find you.

Concealment is better than just being out in the open, but not as good as Cover. When evacuating, stay low and near solid objects that can provide you cover. If you have to stop, put the solid object between you and the assailant.

2017 Las Vegas Concert Shooting – Note that there were very few areas of Concealment, let along Cover, based on height and angle of shooter location. Source: Wall Street Journal

References

https://www.cisa.gov/sites/default/files/publications/isc-planning-response-active-shooter-guide-non-fouo-nov-2015-508.pdf

https://surviveashooting.com/blog/

https://www.fbi.gov/file-repository/active-shooter-guide-for-businesses-march-2018.pdf


We welcome suggestions on ways to use Concealment and to make this blog post better. Please add them to the chat here. All posts will be moderated/edited for content and applicability. No commercial links or sales, please.

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Active Assailant Attacks: Cover

Now is the time to figure out the best places to take cover or use cover, if an active assailant attack comes to your location. True, we understand this is not something you really want to have to think about – but just as we recommend to always figure out two different exits from every place you go, you should have a plan for where you would go if you had to run and/or hide as part of of the “Run, Hide, Fight” actions associated with a Lockdown or other incident where you need to protect yourself from harm.


Having a full cinderblock wall between you and the threat is Cover. Having just a curtain – or even a drywall wall or fabric partition of a cubicle is only Concealment.

Adding Distance, Cover and Concealment to provide safety

https://www.fbi.gov/file-repository/active-shooter-guide-for-businesses-march-2018.pdf

What is key about Cover is that it provides protection against the attacker, as well as hides you from the attacker. Cover is solid walls, structures, etc. which cannot be penetrated by bullets, etc. Our suggestions for Safer Rooms, include aspects of Cover.

Concealment is better than just being out in the open, but not as good as Cover. When evacuating, stay low and near solid objects that can provide you cover. If you have to stop, put the solid object between you and the assailant.

Las Vegas diagram - ABC News (Australian Broadcasting Corporation)
2017 Las Vegas Concert Shooting – Note that there was very few areas of Cover, based on height and angle of shooter location. Source: Australian Broadcast Corporation

References

https://www.cisa.gov/sites/default/files/publications/isc-planning-response-active-shooter-guide-non-fouo-nov-2015-508.pdf

https://surviveashooting.com/blog/

https://www.fbi.gov/file-repository/active-shooter-guide-for-businesses-march-2018.pdf


We welcome suggestions on ways to use Cover and to make this blog post better. Please add them to the chat here. All posts will be moderated/edited for content and applicability. No commercial links or sales, please.

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Emergency Assembly Areas

Also known as Emergency Assembly Points, Evacuation Assembly Areas, Emergency Assembly Station, etc.

These are the designated areas (or area) outside of a work facility where people should go, if the building needs to be evacuated. Check in with first-responders or members of your Crisis Action Team. Do not go back into the building until instructed to do so. These locations should be safer than staying inside of the building, during an evacuation incident – your life safety is the top priority. They may be located on-property or off-property, depending on the site selected by your organization’s leadership, facilities management and/or emergency management teams. They may also be marked with a sign – or not – but at a minimum your crisis action plan should include a floor plan/location map which shows where each of these Emergency Assembly Areas (EAA) are located.

Example signage

If there are more than one EAA location, you should be designated to a primary location and a backup one, if possible. A multi-story office building may have multiple EAAs by floor or company or some other method. When you evacuate, go to your primary EAA if possible – what is key is that you check in with the Crisis Action Team or other responders for accountability. There may be further instructions – or even further evacuations or transportation – at that EAA.

If the EAA is unsafe (for example, if it is too close to an ongoing threat in the building, like a fire), go to the alternate EAA. If you have to leave the building due to an active assailant attack, go anywhere that is safer, contact first responders (like 9-1-1) and ask them where to go.

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Safer Rooms*

We prefer the term “safer” rather than “safe” – a Safer Room (TM) in an office (or perhaps even a home, school, or other business) is one where people can go to during any shelter-in-place event or incident and they will be safer than they would be at their normal work/residence/school location. Safer Rooms are not as elaborate or expensive as “Panic Rooms” (although Panic Rooms are generally designed with the same features as Safer Rooms, except for one critical aspect: they usually do not have a second way out – an emergency exit). Safer Rooms should be designed to have some very specific features, which make them more conducive for a number of people to shelter-in-place – or even “conceal” themselves during an active assailant attack (i.e., provide both cover and additional safety, plus the option to escape away from the threat) – all at the same location within a building. One other critical goal for a Safer Room is to be available for all types of sheltering-in-place Hazards – so people know to go to the same place, regardless of the threat that requires a shelter-in-place action. Just as one would use the fire stairways – and not elevators – for a building evacuation due to fire, chemical spill, gas leak, etc., they should utilize Safer Rooms for tornado warnings, blizzards, hail storms, etc. in addition to being the location they should choose if they cannot evacuate safely from an active assailant on-site or to go to, if there is an active shooter on or near their facilities campus (outside of building). There are very real differences between a “Lockdown” – when the active assailant is right there, and a “Lockout” when the threat is nearby. Follow the instructions of emergency management and public safety officials as to what to do, and absent any intelligence (or conflicting intelligence), go with what you determine is best for your own personal safety.

We recommend using a small symbol on a removable magnet to indicate which are the Safer Rooms. This would be known to the staff only (and communicated on demand to visitors, as needed) and should be consistent to all of the work locations so that staff who visit other locations know what to look for. During a Lockdown, if Safer Rooms are used to “Hide” or provide Cover/Concealment, once all the people have evacuated into the Safer Room, the last person takes the symbol magnet off, so that anyone else (like a threat actor) does not know this is a Safer Room. Everyone inside needs to follow their organization’s Lockdown protocols as to when to end the use of the Safer Room and what to do next.

Safer Rooms should:

  • Have a second way out. This might be a conference room with two doors (ideally an interior one where the doors are in different hallways, leading to building exits). If it is a storage room in the middle of the building, explore if it can be retrofitted/reconstructed with a second exit-only door (no handle on the outside). Make sure to follow all local building codes, including ADA compliance for egress equipment and door sizing. The further you can move yourself and others away from the threat, the better.
  • Have solid walls and a lockable solid door – so that someone from the outside cannot easily see in or get in. Small windows on the door should have a curtain or some other device to block inward view quickly. This helps provide Concealment.
  • If possible, have the room built with reenforced walls and confirm with architects/building designers that it is one of the better places to be, in terms of the structural supports of the building against severe weather threats, for example. Have large items to block walls and doors (such as cabinets or tables). This helps provide Cover. Also small items to throw at an attacker (like staplers, trash cans, etc.) if necessary.
  • Have a light switch to turn off the lights – it helps to have the room number marked on the light switch, so you can let emergency responders know where you are located.
  • Have at least one working power outlet, power strips, and a number of chargers and cables for cell phones
  • Have a landline (or VOIP) phone – in case cell service is spotty or poor. This also provides a way for first responders to communicate with you.
  • Have a laminated signal page with green on one side and red on the other to either slip half-way under the door or post in the exterior window – use only if instructed by your leadership or first responders (via your communications devices, not from someone “shouting out” commands in the hallway) – the green side up (or out) indicates everyone in that room is okay, the red side indicates urgent medical/health emergencies exist in the Safer Room.
  • Have some bottled water and sweet snacks – people might be in this room for a while and need to take medications or have low blood sugar, etc.

If the room has a window and is on a floor where someone could escape the room through that window, have a device to break the window (a hammer, for example) if the window does not normally open enough on its own to let someone exit. While these rooms are not the best for All-Hazards Safer Rooms, due to the hazards which can come from the window breaking during the threat, they still need to be outfitted to help support a second way out for evacuation.

*Safer Room is a trademark of York Drive, LLC. Used with permission. Barton Dunant can help you design your crisis action plans, make recommendations for Safer Rooms and provides table-top and functional exercises for your organization to test your plans. Learn more about starting a crisis action plan by clicking here.

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[Ad] Crisis Communications Exercises

Once you have your team in place, workable Crisis Communications Team Plan (and Crisis Communications Plan – the one with what you will communicate as templates, to whom, and how), it is now time to exercise the team. This is the final step in the POETE process, as described in the fifth Crisis Communications Workshop. Here is what we have to offer:

[Ad] Crisis Communications Team Table Top Exercise – Winter Storm
[Ad] Crisis Communications Team Table Top Exercise – Tornado
This third TTX might have better results if one or both of the other two TTXs were run first (or you think your team needs a challenge)
[Ad] Crisis Communications Team Table Top Exercise – Rats!! (A Fictitious Disaster)

https://blog.bartondunant.com/exercise-template-store/crisis-communications-team-advanced-functional-exercise/
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Crisis Communications Team Workshops

Here is an overview of the Crisis Communications Team training – which includes the concept of both building out a Crisis Communications Team Plan and also preparing your crisis communications team to be a part of that plan.

Crisis Communications
Not sure what Crisis Communications is? Start here.

And we have a Barton Dunant Crisis Communications Team course, as well.


And when it comes to Exercising your Crisis Communications Team, we have a number of pre-built inexpensive exercise templates available to download.

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FEMA releases research report, “Improving Public Messaging for Evacuation and Shelter-in-Place”

In April 2021, the Federal Emergency Management Agency (FEMA) released Improving Public Messaging for Evacuation and Shelter-in-Place: Findings and Recommendations for Emergency Managers from Peer-Reviewed Research. The purpose of this research report is to provide emergency managers with:

  • Findings on public understanding and decision-making for evacuation and shelter-in-place protective actions.
  • Recommendations for improving public messaging to inform the public about risk and to increase compliance with instructions to evacuate or to shelter-in-place.

Some key recommendations to emergency managers include:

  • Understand the potential impediments to action and take steps to address these barriers in advance.
  • Make evacuation decisions easier by only issuing mandatory evacuation orders.
  • Provide residents and tourists with multiple ways to know if they are in a zone under an evacuation order.
  • Use multiple, authoritative messaging channels that include photos or links to other visual information about the hazard and encourage individuals to share this information with friends and families.
  • Provide frequent updates with information that can reduce the stress of the unknown related to evacuation.

Although this literature review identified similarities and differences in attitudes and behaviors related to multiple types of hazards, the largest set of research is associated with hurricanes. The research team acknowledges more research should be conducted on little- or no-notice incidents, such as wildfires, earthquakes and tornadoes, as well as manmade emergencies such as chemical spills.

Read the full report on FEMA’s website, in its “Planning Guides” resource collection.

(Source: FEMA)

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Free Crisis Communications Training

Federal/State Free Training

Centers for Disease Control’s Crisis & Emergency Risk Communications Training https://emergency.cdc.gov/cerc/training/index.asp

FEMA IS-42: Social Media in Emergency Management Course https://training.fema.gov/is/courseoverview.aspx?code=IS-42


https://www.coursera.org/lecture/humanitarian-communication/preventive-crisis-communication-challenges-CWbPQ


Crisis Communications Flyers and blog items

https://www.dhs.gov/sites/default/files/publications/fbi-crisis-communications-trifold-reference-guide.pdf


World Health, O. (2005). Effective media communication during public health emergencies : a WHO field guide / Randall N. Hyer, Vincent T. Covello. In. Geneva: World Health Organization. https://apps.who.int/iris/handle/10665/43477


Association of Risk and Crisis Communication – Code of Ethics. http://www.association-rcc.org/international-arcc/code-of-ethics/


Duke University Crisis Communications Plan – https://today.duke.edu/showcase/emergency_plan/


Ready.gov Crisis Communications Plan – https://www.ready.gov/crisis-communications-plan


https://www.forbes.com/sites/tjwalker/2012/01/26/handling-the-media-during-a-crisis-media-training/?sh=2cb4aae44280


Cision’s Crisis Communications team material: “Monitoring A PR Crisis: How a Proactive Approach Benefits Your Whole Enterprise” & Uber Case Study


Have any other suggestions to share? Please post a reply below… Thank you!

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Crisis Action Plan – Checklist

Use this checklist to organize the elements you need to develop your own Crisis Action Plan for your team, division, or even entire organization. There are specific sections of the plan which are unique to each physical location (for example where to evacuate to, outside of the building itself) and there are other elements which need to be consistent for all staff and visitors. At the end of this post, you can find a free download offer of our Crisis Action Plan template document.

  1. Name of Organization
  2. Number of facilities needing Crisis Action Plans (CAPs)
  3. Address(es) of Facility/Facilities (for Google Maps or other visual map to add to CAP)
  4. Specifics about what the organization does, products produced, etc. What are the essential missions of the organization (which have to be performed regardless of disaster occurring), if any
  5. Point-of-Contact (POC) info for Crisis Communications Team members
  6. POC info for Emergency Response Team
  7. POC info for Information Technology Team lead
  8. POC info for Facilities/Logistics team lead – even if outside vendor, like a property management company
  9. Alert System Name (if any)
  10. References to Human Resources (HR) policy numbers which are applicable to workforce safety and security (you do not need the full copies, just summary info)
  11. References to your organization’s Business/Government Continuity of Operations Plan
  12. Memorandums of Agreement/Understandings with any outside partners and suppliers, including off-site assembly points and warm/cold continency operations sites (Highlights only).
  13. Executive POC who signs off on document and also who ultimately approves this CAP.
  14. Detailed procedures on Lockdowns, Active Assailants and other Shelter-in-Place protocols
  15. Any other threats/hazards for this organization which may be unique to the organization, and should be specifically listed in the Crisis Action plan

If you are ready to start building your organization’s Crisis Action Plan, you can use our template for free!

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Ebola Exercises for Healthcare

The National Ebola Training and Education Center (NETEC) has created a series of HSEEP-compliant exercises related to Ebola for healthcare facilities (Frontline Facilities, Assessment Hospitals, Healthcare Coalitions, State-Designated Ebola Treatment Centers, and others). You can find them at https://repository.netecweb.org/exhibits/show/exercise-templates/exercises .

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