2021

Free Crisis Communications Training

Federal/State Free Training

Centers for Disease Control’s Crisis & Emergency Risk Communications Training https://emergency.cdc.gov/cerc/training/index.asp

FEMA IS-42: Social Media in Emergency Management Course https://training.fema.gov/is/courseoverview.aspx?code=IS-42


https://www.coursera.org/lecture/humanitarian-communication/preventive-crisis-communication-challenges-CWbPQ


Crisis Communications Flyers and blog items

https://www.dhs.gov/sites/default/files/publications/fbi-crisis-communications-trifold-reference-guide.pdf


World Health, O. (2005). Effective media communication during public health emergencies : a WHO field guide / Randall N. Hyer, Vincent T. Covello. In. Geneva: World Health Organization. https://apps.who.int/iris/handle/10665/43477


Association of Risk and Crisis Communication – Code of Ethics. http://www.association-rcc.org/international-arcc/code-of-ethics/


Duke University Crisis Communications Plan – https://today.duke.edu/showcase/emergency_plan/


Ready.gov Crisis Communications Plan – https://www.ready.gov/crisis-communications-plan


https://www.forbes.com/sites/tjwalker/2012/01/26/handling-the-media-during-a-crisis-media-training/?sh=2cb4aae44280


Cision’s Crisis Communications team material: “Monitoring A PR Crisis: How a Proactive Approach Benefits Your Whole Enterprise” & Uber Case Study


Have any other suggestions to share? Please post a reply below… Thank you!

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Crisis Action Plan – Checklist

Use this checklist to organize the elements you need to develop your own Crisis Action Plan for your team, division, or even entire organization. There are specific sections of the plan which are unique to each physical location (for example where to evacuate to, outside of the building itself) and there are other elements which need to be consistent for all staff and visitors. At the end of this post, you can find a free download offer of our Crisis Action Plan template document.

  1. Name of Organization
  2. Number of facilities needing Crisis Action Plans (CAPs)
  3. Address(es) of Facility/Facilities (for Google Maps or other visual map to add to CAP)
  4. Specifics about what the organization does, products produced, etc. What are the essential missions of the organization (which have to be performed regardless of disaster occurring), if any
  5. Point-of-Contact (POC) info for Crisis Communications Team members
  6. POC info for Emergency Response Team
  7. POC info for Information Technology Team lead
  8. POC info for Facilities/Logistics team lead – even if outside vendor, like a property management company
  9. Alert System Name (if any)
  10. References to Human Resources (HR) policy numbers which are applicable to workforce safety and security (you do not need the full copies, just summary info)
  11. References to your organization’s Business/Government Continuity of Operations Plan
  12. Memorandums of Agreement/Understandings with any outside partners and suppliers, including off-site assembly points and warm/cold continency operations sites (Highlights only).
  13. Executive POC who signs off on document and also who ultimately approves this CAP.
  14. Detailed procedures on Lockdowns, Active Assailants and other Shelter-in-Place protocols
  15. Any other threats/hazards for this organization which may be unique to the organization, and should be specifically listed in the Crisis Action plan

If you are ready to start building your organization’s Crisis Action Plan, you can use our template for free!

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Ebola Exercises for Healthcare

The National Ebola Training and Education Center (NETEC) has created a series of HSEEP-compliant exercises related to Ebola for healthcare facilities (Frontline Facilities, Assessment Hospitals, Healthcare Coalitions, State-Designated Ebola Treatment Centers, and others). You can find them at https://repository.netecweb.org/exhibits/show/exercise-templates/exercises .

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Crisis Communications

Barton Dunant has workshops through our own course, on the elements of a Crisis Communications Team – as organized by POETE (Planning, Organizing, Equipping, Training and Exercising). This will help your organization build or refine your Crisis Communications Team Plan. We also have a series of increasingly complex exercises for your Crisis Communications Team.

The FBI has a great checklist for before, during and after an incident, for Public Information Officers (PIOs) to help with Crisis Communications. We have included a free download link to it.


SalesForce.org free set of tips on e-mailing crisis communications messages, for non-profit organizations.

Want to learn about some really bad examples of Crisis Communications?

2022

A piece from The Washington Post.

A piece from television station KOAT from Albuquerque, NM


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2021 Reading List

Here is what we are reading in 2021:

  • Shall We Wake the President?: Two Centuries of Disaster Management from the Oval Office by Tevi Troy
  • Three Seconds Until Midnight by Dr. John J. Walsh Jr.
  • Call Sign Chaos: Learning to Lead by Jim Mattis and Bing West
  • Sitting Pretty: The View from My Ordinary Resilient Disabled Body by Dr. Rebekah Taussig
  • Finish: Give Yourself the Gift of Done by Jon Acuff
  • If It Bleeds by Stephen King

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